Service Oriented IT Operations: a Framework for Improved Service Delivery

soito-whitepaper-coverService-Oriented IT Operations (SOITO) is a new concept based on the premise that “each component of the IT Infrastructure should be measured by its impact on user service levels.” This new BlueStripe whitepaper lays out the three laws of Service Oriented IT Operations, and provides concrete steps for IT Operations leaders to improve their processes and overall service level delivery.

With the archaic methods of conventional IT Management tools, there’s no way to avoid the daily firefighting that seems to engulf the entire Operations team. Learn how taking the Service-Oriented IT Operations approach enables IT organizations to effectively monitor service levels, efficiently solve application issues, and reduce the overall number of incidents, freeing up valuable resources and time to start delivering business-changing innovation.

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