It’s Tough To Be Strategic When Your Pants Are On Fire

It’s every IT executive’s goal: to create business value by driving innovation. Unfortunately, the reality of day-to-day Operations gets in the way, especially when key engineers are being pulled into days-long “firefights.”

In this executive webcast Unum Director of Infrastructure Services David Fitzgerald shares the inside story of how he transformed his team from an innovation bottleneck into a strategic partner, by putting out the application fires and focusing on delivering value-added services.

Webcast: It’s Tough To Be Strategic When Your Pants Are On Fire

Recorded on: March 20, 2013


David Fitzgerald, Director of Infrastructure Services, Unum Insurance
Vic Nyman, Co-founder and Chief Operating Officer, BlueStripe Software

Why unum-screenshotWatch this Video?

You’ll learn how Unum freed their key engineers to work on strategic innovation by making a “quantum leap” in their rapid incident resolution. The key to their rapid incident resolution was a new set of best practices: Service-Oriented IT Operations. You’ll learn:

  • How Unum’s Infrastructure team realized they were blocking innovation
  • How they transformed their role and became a partner to other IT teams and the business
  • How to apply Service-Oriented IT Operations to monitoring, problem solving, problem prevention