REPORT SUMMARY
To be successful, IT Operations has to resolve problems with critical business applications quickly and efficiently. At the same time, the complex and dynamic nature of the systems that support those applications often blinds Operations to the underlying cause of application performance and availability problems. As a result, these teams try in vain to piece together data from multiple different sources through resource-consuming bridge calls and war room sessions.
This paper outlines a new approach available to IT Operations teams using Microsoft System Center Operations Manager, one that starts with visibility to the entire application system, and not just the piece-part technology silos. With a real-time view to exactly what makes up the application system, including all connections and interdependencies, Microsoft System Center Operations Manager users are taking the guess-work out of finding and fixing problems.
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