Professional Services Professional

BlueStripe Software is seeking talented individuals to help grow its Professional Services Team.

This is a post-sales role in BlueStripe Professional Services, responsible for delighting BlueStripe customers in all aspects of product adoption.

Duties & Responsibilities

  • Comprehend and demonstrate all facets of the BlueStripe FactFinder product line and help customers to solve enterprise performance and availability problems with transactions, applications, and IT infrastructure
  • Create and present professional presentations, usually in the form of a slide deck, that outlines and explains the analysis of an enterprise problem or problems
  • Conduct training and educational sessions and/or classes for BlueStripe customers, either remotely or in person
  • Participate in product deployment planning based on required hardware, storage, and management domains and provide recommendations for improvements and upgrades based on discussions with customers
  • Implement BlueStripe product integrations using Java, Perl, C++, VBScript, or shell scripts
  • Track post-sales customer needs and customer satisfaction with account reps and product management
  • Travel to customer location as needed (35%)

Skill Requirements

  • A degree in Computer Science or related field and/or significant work experience in the computer industry
  • Experience in either a pre-sales, post-sales, or customer support role preferred
  • Ability to communicate effectively, both verbally and in writing, and exemplify professionalism with customers, co-workers and vendors
  • Ability to solve problems expeditiously and to think creatively
  • Demonstrate an understanding of enterprise technologies including directory services, mainframes, networking, messaging middleware, virtualization, web-based applications, security, Java, and databases
  • Experience as a user or a vendor of enterprise systems management tools preferred
  • Working knowledge of Unix command line environments
  • Programming experience in either Perl, Java, C++, VBScript, or shell scripts recommended
  • Demonstrate strong project management skills and an attention to detail
  • Exhibit optimism, leadership, tenacity, and team-oriented work habits
  • Working knowledge of Microsoft Office suite

Additional Desired Skills

  • Experience as an instructor or a teacher a plus

BlueStripe Software offers a competitive compensation package and benefits, including medical/dental/vision insurance and a retirement savings plan.

BlueStripe Software is an Equal Opportunity Employer.

If you believe you are the right person for this opportunity, please send a resume to careers@bluestripe.com.