Research Triangle Park, NC – June 5, 2012 – BlueStripe Software, a leader in application and transaction monitoring for IT Operations, today announced that Coastal Federal Credit Union is using BlueStripe’s FactFinder to ensure the availability and performance of critical business systems including Coastal’s innovative Personal Teller Machine (PTM) system.
The PTM system allows Coastal Federal Credit Union members to interact with a live teller via a video banking kiosk by communicating through two-way video, touch screens and a private audio network. The availability of the Teller application and the systems that support it is critical to a positive customer experience. FactFinder enabled the IT team to clearly see exactly which systems made up the Teller service and how each of them was performing.
“FactFinder gives us a precision we did not previously have, eliminating the guesswork when finding the root cause of application slowdowns,” said Chris Whitesock, IT Director, Coastal Federal Credit Union. “FactFinder is a necessity in our data center, giving us real-time visibility into every connection in our applications – even those we didn’t know existed.”
The FactFinder Transaction Monitoring solution automatically discovers, maps, and monitors all business transactions running across the infrastructure. FactFinder measures performance, hop-by-hop, everywhere that transactions go, across tiers, across platforms, and across architectures – even into virtual machines, private cloud, and third party services. When performance or availability problems occur, FactFinder follows the slow or hung transaction right to the problem component; then drills down the server stack to determine why the problem occurred.
FactFinder is also the key component of Coastal’s Service Level Monitoring process, delivering the transaction performance metrics that are the cornerstone of enforceable application SLAs. Additionally, Coastal plans to use FactFinder in its corporate test environment as part of the process for rolling out vendor upgrades. FactFinder gives Coastal a clear view of dependencies along a transaction chain, highlighting potential issues the upgrade may cause.
“BlueStripe is proud to be an instrumental piece of Coastal’s leading edge, interactive teller application that breaks the mold of ‘bankers hours’ and provides better service to customers,” said Chris Neal, CEO of BlueStripe Software. “BlueStripe’s ability to provide a unique, Operations-centric view of transaction performance is critical to understanding service levels and quickly identifying any issues impacting application performance.”
BlueStripe Software is a leading provider of Transaction and Application Monitoring Solutions for IT Operations and Support teams. BlueStripe’s flagship Transaction and Application Performance Management software, called FactFinder, delivers Transaction Monitoring, Application Performance Monitoring, and Server Monitoring together in a single tool, tracking transactions end to end across the data center and through the cloud. This transaction-centric Application Management approach allows IT Operations teams to know where Transactions go, where they get stuck, and why. For additional information, please visit http://bluestripe.com.